Cabinetsmith Accessibility

Our Commitment to Accessibility

We respect the dignity and independence of our customers and are committed to ensuring that your experience with us is integrated and accessible to all people with disabilities. Active steps have been taken to reasonably accommodate the needs of customers with disabilities by offering services and facilities that provide equal opportunities for participation.

At our Head Office anticipating the special requirements of customers/guests visiting our premises and offering assistance wherever possible is an ongoing priority. Here’s what you can expect from us:

Communication

Our communications, from initial greeting and through the entire visit, we will demonstrate our commitment to serve customers with disabilities.

Assistive Devices

Our customers are welcome to use their own personal assistive devices to access and maneuver within our premises and to best utilize our services.

Support People & Service Animals

Support people and guide dogs or other service animals are also welcome to accompany our disabled customers while visiting our premises. Wherever service animals are prohibited by law, we will provide personal assistance during the visit.

Interruption of Services

If we are unable to offer any special facilities or services that assist customers with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be returned.

Training

Our Sales and Office staff receives ongoing and documented training in order to properly communicate with and provide assistance to people with various disabilities.

Staffing:

Cabinetsmith strongly believes in integration and equal opportunity.  Cabinetsmith works with its employees with Disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under Ontario’s Law’s.

Customer Feedback

We actively encourage the participation of all customers in our feedback process. In addition to sharing your comments in person, you may also contact us by:

If you feel that these standards have not been maintained in your situation, please let us know by calling: 705-722-7283 ext 2248.

Accessible alternate formats are available upon request by contacting [email protected].